FAQ
How can I contact Lastrus?
You can reach our support team anytime at support@lastrus.com.
We’re here to help and typically respond within 24 business hours.
Do you ship worldwide?
Yes — we currently offer worldwide shipping.
Where do you ship from?
Orders are fulfilled through our trusted warehouse and logistics partners to ensure fast and reliable delivery.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of purchase.
After that, your order may already be in processing and unable to be changed.
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- Mastercard
- American Express
- Discover
We also accept PayPal.
When will my order be processed?
Orders are typically processed within 1–3 business days.
Please allow additional processing time during holidays or promotional periods.
How long does shipping take?
Estimated delivery times vary by location, but most orders arrive within 7–14 business days.
What if my order doesn’t arrive?
If your order has not arrived within 30 days of shipment, please contact us and we’ll make it right.
Will I have to pay customs or import fees?
International orders may be subject to customs fees or import duties depending on your country’s regulations. These charges are the responsibility of the customer.
How do I return an item?
To start a return, simply email support@lastrus.com and our team will guide you through the process.
What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:
- Your order number
- Photos of the item
- Description of the issue
We’ll work quickly to resolve it.
When will I receive my refund?
Refunds are issued to your original payment method once your return is processed.
Please allow 7–10 business days for the refund to appear depending on your bank/card provider.